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Senior Testing & Technical Support Engineer


Test new products (SW and Embedded Systems) by designing and executing test cases.Create test reports and raise bugs to be handled by development team.Start installation of metering solutions at customer side and insure that it meets customer requirement.Provide customer training on metering solution.Provide end-users with technical support via visiting customer side, call, or e-mail.Handle customer complaints and escalate unresolved issues.Assist with projects to roll-out enhanced or new functionality.Assist with new installations of network, systems, and applications and software deployment.Assist with systems monitoring.On call support.Diagnose, troubleshoot equipment and software.Generate technical guides and user manuals.Perform functional and UI testing for new or modified features based on quality and usability standards.


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