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Project Planning Manager


Manage special projects & assignments requested or delegated by Senior Manager and Vice President of Destination ExperienceInterview, hire, train, manage, coach and create a successful destination delivery team including concierge, planning, and housekeeping servicesEnsure consistency in the field with exceptional service delivery and adherence to policies and processesEvaluate opportunities and create destination specific member experiencesTrack, analyze and create effective action plans to address survey scores and member feedback for destination serviceAssist with creative ideas and resolutions for member challenges that may impact the member’s vacationRotate within the Manager on Duty program and serve as back-up to fellow team membersActively participate in cross-functional portfolio team, working with the team to deliver a full destination experience profitably- Service, Asset, Accommodation and ValueLead training sessions for Denver based teams on the destination, and destination staff on Department and company initiativesApprove destination team expenses: member folios, expense reportsManage monthly spending with Destination team in housekeeping, consumables, amenities, and replenishment OS&E on behalf of the portfolio team, working with Portfolio Managers for budget guidanceFormulate plans to relay cost saving ideas and efficiencies throughout the destinationsAssist in development, implementation and training of the Destination Operations Handbook; Company Overview, SOP’s and Destination GuidesCommunicate proficiently & work effectively with the following teams: Portfolio Team, Member Care, Real Estate, Finance, Human Resources, Legal and Risk, create & promote operations that continually improve the operations of the business


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